Outage in Twilio

Meta returning 5xx for whatsapp registration API's

Resolved Minor
April 19, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/19/2025 06:07AM

The 5xx errors from META when calling the WhatsApp registration APIs have now been resolved. The incident has been resolved.

MONITORING about 1 month ago - at 04/19/2025 05:39AM

We are currently observing a recovery in the 5xx errors returned by META when accessing the WhatsApp registration APIs. Our engineers are actively monitoring the situation. We will provide another update within the 30 minutes or sooner if additional information becomes available.

INVESTIGATING about 1 month ago - at 04/19/2025 05:10AM

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update as soon as the information becomes available.

INVESTIGATING about 1 month ago - at 04/19/2025 04:17AM

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.

INVESTIGATING about 1 month ago - at 04/19/2025 04:16AM

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.

INVESTIGATING about 1 month ago - at 04/19/2025 04:06AM

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.

INVESTIGATING about 1 month ago - at 04/19/2025 04:04AM

We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.

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