Outage in Twilio

On Call Engineers Investigating Intermittent Errors with Lookup API for Reassigned Number Packages.

Resolved Minor

April 22, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Lookup

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/22/2025 05:28PM

The issue causing intermittent errors in the Lookup API for Reassigned Number packages has been resolved, and the service is functioning normally at this time.

MONITORING 12 months ago - at 04/22/2025 05:03PM

Our monitoring systems detected an issue causing intermittent errors using the Lookup API for Reassigned Number packages, and our engineering team deployed a fix. We are seeing full recovery, and are monitoring to ensure that errors do not return. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/22/2025 04:30PM

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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