Outage in Twilio

Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers

Resolved Minor

April 22, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Voice, North America

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/23/2025 01:52AM

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

MONITORING 12 months ago - at 04/23/2025 01:51AM

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

MONITORING 12 months ago - at 04/22/2025 11:51PM

We have started seeing recovery for voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/22/2025 10:48PM

We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/22/2025 10:25PM

Latest Twilio outages

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 3 hours ago

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 6 hours ago

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 7 hours ago

Issues Viewing Messaging Insights - about 21 hours ago

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook