Outage in Twilio

Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers

Resolved Minor
April 22, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/23/2025 01:52AM

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

MONITORING 1 day ago - at 04/23/2025 01:51AM

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

MONITORING 1 day ago - at 04/22/2025 11:51PM

We have started seeing recovery for voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/22/2025 10:48PM

We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/22/2025 10:25PM

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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