Outage in Twilio

SMS Delivery Delays and Failures to TIGO / COMCEL in Guatemala

Resolved Minor
April 23, 2025 - Started about 24 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 04/23/2025 10:23AM

We are no longer experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. This incident has been resolved.

MONITORING about 21 hours ago - at 04/23/2025 08:38AM

We are observing recovery in SMS delivery delays and failures to TIGO / COMCEL in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 04/23/2025 06:51AM

We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 04/23/2025 05:51AM

We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

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