Outage in Twilio

Automated Alert: No Customer Impact"

Resolved Minor
April 23, 2025 - Started about 9 hours ago - Lasted 44 minutes
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with the Conversations API, where it is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 04/23/2025 09:21PM

We have fully investigated the potential issue with the Conversations API triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING about 9 hours ago - at 04/23/2025 08:40PM

Our monitoring systems have detected a potential issue with the Conversations API, where it is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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