Outage in Twilio

SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland

Resolved Minor
April 25, 2025 - Started about 16 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 04/25/2025 08:23PM

We are no longer experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.

MONITORING about 12 hours ago - at 04/25/2025 06:34PM

We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 04/25/2025 05:18PM

We are again observing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 04/25/2025 03:34PM

We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 04/25/2025 02:42PM

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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