Outage in Twilio

Increase in WhatsApp Messages Failing With Error Code 63012

Resolved Minor
April 25, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/25/2025 06:53PM

Outbound WhatsApp messages may failing with error code 63012 has been resolved and WhatsApp messaging is operating normally at this time.

MONITORING about 12 hours ago - at 04/25/2025 06:31PM

Outbound WhatsApp messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 12 hours ago - at 04/25/2025 06:07PM

Our engineers have identified an issue where outbound WhatsApp messages may fail with error code 63012. We are investigating the issue and working with Meta to resolve. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 04/25/2025 06:02PM

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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