Outage in Twilio

Increase in WhatsApp Messages Failing With Error Code 63012

Resolved Minor

April 25, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Messaging Channels

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 06:53PM

Outbound WhatsApp messages may failing with error code 63012 has been resolved and WhatsApp messaging is operating normally at this time.

MONITORING 12 months ago - at 04/25/2025 06:31PM

Outbound WhatsApp messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 12 months ago - at 04/25/2025 06:07PM

Our engineers have identified an issue where outbound WhatsApp messages may fail with error code 63012. We are investigating the issue and working with Meta to resolve. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/25/2025 06:02PM

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Latest Twilio outages

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 3 hours ago

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 6 hours ago

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 7 hours ago

Issues Viewing Messaging Insights - about 21 hours ago

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook