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Outage in Twilio

SMS Delivery Delays to Multiple Networks in Colombia

Resolved Minor
April 25, 2025 - Started 12 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/26/2025 05:22PM

We have fully investigated the SMS delivery delays when sending messages to multiple networks in Colombia and determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. As such, we are closing this incident.

INVESTIGATING 12 months ago - at 04/26/2025 11:58AM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/26/2025 03:58AM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/26/2025 12:58AM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/25/2025 11:00PM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/25/2025 10:07PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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