Outage in Twilio

Intermittent Issues with Inbound Webhook Resolutions for all RCS Inbound Messages

Resolved Minor
April 25, 2025 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Services
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 04/25/2025 11:38PM

The Inbound Webhook Resolutions for all RCS Inbound Messages has been resolved and is operating normally at this time.

MONITORING about 8 hours ago - at 04/25/2025 11:07PM

Our RCS Senders to a Messaging Service and inbound message delivery to an RCS Sender in Messaging Service are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 04/25/2025 10:42PM

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 8 hours ago - at 04/25/2025 10:26PM

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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