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Outage in Twilio

AccSec Canada API Issue

Resolved Minor
April 26, 2025 - Started 12 months ago - Lasted about 6 hours
Official incident page

Incident Report

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Verify

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/26/2025 11:21AM

We are no longer experiencing intermittent AccSec Canada API issue. This incident has been resolved.

MONITORING 12 months ago - at 04/26/2025 09:29AM

We are observing recovery in intermittent AccSec Canada API issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 12 months ago - at 04/26/2025 08:51AM

We are continuing to work on a fix for intermittent AccSec Canada API issue. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 12 months ago - at 04/26/2025 06:51AM

The issue causing intermittent AccSec Canada API Issue has been identified. We are actively working to resolve the issue. We expect to provide another update in 2hours or as soon as more information becomes available

IDENTIFIED 12 months ago - at 04/26/2025 05:42AM

The issue causing intermittent AccSec Canada API Issue has been identified. We are actively working to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available

INVESTIGATING 12 months ago - at 04/26/2025 05:25AM

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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