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Outage in Twilio

SMS Delivery Delays To SurfTelecom Network In Brazil

Resolved Minor
April 28, 2025 - Started 12 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to the SurfTelecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/28/2025 05:19PM

We are no longer experiencing SMS delivery delays when sending messages to the SurfTelecom Network in Brazil. This incident has been resolved.

MONITORING 12 months ago - at 04/28/2025 02:46PM

We are observing recovery in SMS delivery delays when sending messages to SurfTelecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/28/2025 01:10PM

We continue to experience SMS delivery delays when sending messages to the SurfTelecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/28/2025 09:10AM

We continue to experience SMS delivery delays when sending messages to the SurfTelecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/28/2025 07:09AM

We continue to experience SMS delivery delays when sending messages to the SurfTelecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/28/2025 06:09AM

We are experiencing SMS delivery delays when sending messages to the SurfTelecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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