Outage in Twilio

Call Quality Issue From Subset of Twilio Phone Numbers In Brazil

Resolved Minor
April 28, 2025 - Started 12 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are observing call quality issues with Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/28/2025 05:25PM

The issue affecting inbound calls to Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 12 days ago - at 04/28/2025 02:06PM

We have started seeing recovery for calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/28/2025 12:48PM

We are observing call quality issues with Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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