Outage in Twilio

Call Failures to and From Twilio Phone Numbers in Portugal

Resolved Minor
April 28, 2025 - Started 5 days ago - Lasted about 7 hours
Official incident page

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Outage Details

The issue causing inbound and Outbound call failures to and from Twilio Portugal phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/29/2025 12:34AM

The issue affecting inbound and outbound calls to and from Twilio Portugal phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 4 days ago - at 04/28/2025 10:55PM

We have started seeing recovery for inbound and outbound calls to and from Twilio Portugal phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 04/28/2025 08:35PM

The issue causing inbound and Outbound call failures to and from Twilio Portugal phone numbers has been identified. We continue to actively work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 5 days ago - at 04/28/2025 06:33PM

The issue causing inbound and Outbound call failures to and from Twilio Portugal phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 5 days ago - at 04/28/2025 05:33PM

The issue causing inbound and Outbound call failures to and from Twilio Portugal phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

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