Outage in Twilio

Elevated 5XX Errors Affecting Site Navigation in Twilio Console

Resolved Minor

April 30, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Console

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/30/2025 10:23AM

This incident has been resolved. Site navigation in the Twilio Console is now functioning normally, and we are no longer observing any 5XX errors.

MONITORING 12 months ago - at 04/30/2025 09:54AM

We are observing recovery for the issue affecting site navigation in the Twilio Console. We are not seeing 500 errors at this time. We will continue to monitor the situation and provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 09:22AM

We’re currently investigating an issue causing degraded performance for some customers when trying to load site navigation metadata in the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 09:11AM

Our monitoring systems have detected a potential issue with Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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