Outage in Twilio

Duplicate Zendesk Tickets Coming in From Multiple Customers

Resolved Minor
April 30, 2025 - Started 21 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Customer Support Center
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/30/2025 08:33PM

The issue in Zendesk that causes multiples open tickets has been resolved and Zendesk is operating normally at this time.

MONITORING 21 days ago - at 04/30/2025 08:04PM

Zendesk is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 04/30/2025 06:03PM

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 04/30/2025 04:03PM

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 04/30/2025 02:28PM

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 1 hour or as soon as more information becomes available.

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