Outage in Twilio
Duplicate Zendesk Tickets Coming in From Multiple Customers
Resolved MinorIncident Report
Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/30/2025 08:33PM
The issue in Zendesk that causes multiples open tickets has been resolved and Zendesk is operating normally at this time.
MONITORING
12 months ago - at 04/30/2025 08:04PM
Zendesk is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 06:03PM
Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 04:03PM
Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
12 months ago - at 04/30/2025 02:28PM
Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. During this time please refrain from submitting multiple tickets for the same issue. We will provide another update in 1 hour or as soon as more information becomes available.
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