Outage in Twilio

SMS Delivery Delays to Smart in the Philippines

Resolved Minor

April 30, 2025 - Started 12 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/30/2025 11:10PM

We are no longer experiencing /SMS delivery delays when sending messages to Smart in the Philippines. This incident has been resolved.

MONITORING 12 months ago - at 04/30/2025 09:12PM

We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 08:08PM

We continue experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 06:07PM

We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 05:01PM

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