Outage in Twilio

SMS Delivery Failures to Verizon Network in United States of America via a Subset of Long Codes

Resolved Minor
May 02, 2025 - Started 6 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/02/2025 07:57PM

We are no longer experiencing SMS delivery failures to Verizon Network in United States of America via a subset of long codes. This incident has been resolved.

MONITORING 6 months ago - at 05/02/2025 05:22PM

We are observing successful SMS delivery to Verizon Network in United States of America via a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/02/2025 01:22PM

We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/02/2025 11:22AM

We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 05/02/2025 10:27AM

We are experiencing SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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