Outage in Twilio

SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes

Resolved Minor
May 02, 2025 - Started about 22 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 05/03/2025 03:11AM

We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. This incident has been resolved.

MONITORING about 16 hours ago - at 05/03/2025 02:42AM

We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 19 hours ago - at 05/03/2025 12:10AM

We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 05/02/2025 10:00PM

We continue to experience SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 05/02/2025 08:53PM

We are experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 05/02/2025 08:49PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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