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Outage in Twilio

Transcriptions for Voicemail Through VoiceBase are Delayed

Resolved Minor
May 02, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with voice recording transcripts being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Recording Transcriptions

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/03/2025 12:13AM

Delayed voice recording transcripts through VoiceBase has been resolved and is operating normally at this time.

MONITORING 12 months ago - at 05/02/2025 10:35PM

Voice recording transcripts through VoiceBase are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/02/2025 09:23PM

We are investigating delays in voice recording transcripts through VoiceBase. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/02/2025 09:12PM

Our monitoring systems have detected a potential issue with voice recording transcripts being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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