Outage in Twilio

Minimal Customer Impact for Twilio Verify API requests Returning 503 Error Responses

Resolved Minor
May 03, 2025 - Started about 18 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 05/03/2025 12:51AM

We have fully investigated the Twilio Verify API receiving 503 error responses issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 18 hours ago - at 05/03/2025 12:05AM

Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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