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Outage in Twilio

SMS Delivery Delays to Onvoy Spectrum Mobile in the USA via Subset of Shortcodes and Longcodes

Resolved Minor
May 05, 2025 - Started 12 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/05/2025 05:15PM

After investigation, we have determined that SMS Delivery to Onvoy Spectrum Mobile in the USA is performing as expected. We are declaring this incident as invalid.

INVESTIGATING 12 months ago - at 05/05/2025 04:52PM

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 12:52PM

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 11:02AM

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 09:39AM

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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