Outage in Twilio

SMS Delivery Delays and Failures To Multiple Networks in Germany

Resolved Minor

May 05, 2025 - Started 12 months ago - Lasted about 10 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from Multiple Networks in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/06/2025 05:19AM

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Germany. This incident has been resolved.

MONITORING 12 months ago - at 05/06/2025 03:19AM

We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/06/2025 02:41AM

We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 10:41PM

We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 08:40PM

We are still experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 07:40PM

We are experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 05/05/2025 07:35PM

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