Outage in Twilio

500 Errors When Updating Phone Numbers Configuration

Resolved Minor
May 05, 2025 - Started about 6 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 05/05/2025 08:56PM

The issue causing 500 errors when updating Phone numbers configuration has been resolved and the service is operating normally at this time.

MONITORING about 6 hours ago - at 05/05/2025 08:26PM

Phone Numbers configuration update are now operating normally. Customer could have faced 500 errors between 12:44PM, and 13:14PM Pacific time, when trying to update the configuration of their phone numbers. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 6 hours ago - at 05/05/2025 08:19PM

Our engineers have identified the issue 500 errors when updating Phone numbers configuration, and are working to deploy a fix. Customers who have tried to update their phone number configuration in the past few minutes, should be able to do it now without errors. We expect to provide another update in 15 minutes, or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 05/05/2025 08:14PM

We are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration . Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 05/05/2025 08:06PM

Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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