Outage in Twilio

SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes

Resolved Minor
May 07, 2025 - Started about 18 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 05/07/2025 05:54PM

After further validation, We have identified impact over a single customer who has been contacted individually to address any concerns. We can confirm that SMS services over Google Voice Network are working as expected. For that reason, we are marking this incident as invalid

INVESTIGATING about 15 hours ago - at 05/07/2025 03:02PM

We are still experiencing SMS delivery delays and failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 05/07/2025 12:57PM

We are continuing to experience SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 05/07/2025 11:52AM

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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