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Outage in Twilio

SMS Delivery Delays to Zamtel In Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan

Resolved Minor
May 08, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/08/2025 02:11PM

We are no longer experiencing SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. This incident has been resolved.

MONITORING 11 months ago - at 05/08/2025 12:14PM

We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 11 months ago - at 05/08/2025 10:00AM

We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/08/2025 08:20AM

We are continuing to experience SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/08/2025 07:21AM

We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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