Outage in Twilio

SMS Delivery Delays to DigiTel C.A. in Venezuela

Resolved Minor
May 11, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/11/2025 12:45PM

We are no longer experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. This incident has been resolved.

MONITORING about 1 month ago - at 05/11/2025 10:52AM

We are observing recovery in SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/11/2025 07:01AM

We continue experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/11/2025 05:07AM

We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 05/11/2025 04:07AM

We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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