Outage in Twilio

SMS Delivery Report Delays to Jazz Network in Pakistan

Resolved Minor
May 11, 2025 - Started about 17 hours ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 05/12/2025 04:21AM

We are no longer experiencing delivery report delays when sending to Jazz Network in Pakistan. This incident has been resolved.

MONITORING about 13 hours ago - at 05/12/2025 12:32AM

We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 05/11/2025 10:32PM

We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 05/11/2025 09:24PM

We are still experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 05/11/2025 08:24PM

We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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