Outage in Twilio

SMS Delivery Delays to Zain Network in Kuwait

Resolved Minor

May 12, 2025 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/13/2025 01:44PM

We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. This incident has been resolved.

MONITORING 11 months ago - at 05/13/2025 11:57AM

We are observing recovery in SMS delivery reports when sending messages to Zain Network in Kuwait. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 10:15PM

After investigation, it has been identified that this incident is only impacting delivery reports, we can confirm that SMS Delivery to Zain Network in Kuwait is performing as expected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 03:12PM

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 11:10AM

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 09:18AM

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 08:22AM

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