Outage in Twilio
Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow
Resolved Minor
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Outage Details
Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio DialogflowLatest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/12/2025 10:33PM
Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.
MONITORING
about 6 hours ago - at 05/12/2025 08:37PM
Programmable Voice customers connecting to Virtual Agents with Google Dialogflow should now be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 05/12/2025 08:21PM
Programmable Voice customers connecting to Virtual Agents may experience connection errors to their virtual agent due to an issue with Google Dialogflow. We have escalated to Google and will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 05/12/2025 08:03PM
Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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