Outage in Twilio

Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow

Resolved Minor

May 12, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Dialogflow

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/12/2025 10:33PM

Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.

MONITORING 11 months ago - at 05/12/2025 08:37PM

Programmable Voice customers connecting to Virtual Agents with Google Dialogflow should now be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 08:21PM

Programmable Voice customers connecting to Virtual Agents may experience connection errors to their virtual agent due to an issue with Google Dialogflow. We have escalated to Google and will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/12/2025 08:03PM

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