Outage in Twilio

SMS Delivery Delays to Claro Network in Chile

Resolved Minor
May 19, 2025 - Started about 7 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 05/19/2025 07:15AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

MONITORING about 3 hours ago - at 05/19/2025 05:27AM

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 05/19/2025 03:55AM

We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 05/19/2025 01:58AM

We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 05/19/2025 01:05AM

We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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