Outage in Twilio

SMS Delivery Delay & Failure To Zain Network In Iraq

Resolved Minor
May 20, 2025 - Started about 13 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/20/2025 09:09AM

We are no longer experiencing SMS delivery delays and failures to Zain Network In Iraq. This incident has been resolved.

MONITORING about 10 hours ago - at 05/20/2025 07:23AM

We are observing recovery in SMS delivery delays and failures to Zain Network In Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 05/20/2025 05:49AM

We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 05/20/2025 04:58AM

We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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