Outage in Twilio

SMS Delivery Report Delays to Multiple Network in United States of America Over A Subset Of Short Code

Resolved Minor
May 20, 2025 - Started about 11 hours ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 05/20/2025 03:23PM

We are no longer experiencing delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Codes. This incident has been resolved.

MONITORING about 4 hours ago - at 05/20/2025 01:38PM

We are observing recovery in delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 05/20/2025 09:36AM

We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 05/20/2025 07:51AM

We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 05/20/2025 07:01AM

We are experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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