Outage in Twilio

Our Engineers are Investigating an Issue with Phone Numbers Provisioning

Resolved Minor
May 22, 2025 - Started about 14 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 05/22/2025 09:54PM

Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.

MONITORING about 14 hours ago - at 05/22/2025 09:04PM

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.

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