Outage in Twilio

Our Engineers are Investigating an Issue with Phone Numbers Provisioning

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 09:54PM

Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.

MONITORING 11 months ago - at 05/22/2025 09:04PM

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.

Latest Twilio outages

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 10 hours ago

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 13 hours ago

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 14 hours ago

Issues Viewing Messaging Insights - 1 day ago

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook