Outage in Twilio

SMS Delivery Delays and Failures to MTN in Guinea-Bissau

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted about 23 hours
Official incident page

Incident Report

We've become aware of a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/23/2025 10:51PM

We are no longer experiencing SMS delivery delays when sending messages to MTN in Guinea-Bissau. This incident has been resolved.

MONITORING 11 months ago - at 05/23/2025 08:47PM

We are observing recovery in SMS delivery delays when sending messages to MTN in Guinea-Bissau. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/23/2025 02:18PM

We are still experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/23/2025 06:18AM

We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/23/2025 02:43AM

We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/23/2025 12:56AM

We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/22/2025 11:54PM

We are experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/22/2025 11:43PM

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