Outage in Twilio

SMS & MMS Delivery Delays & Failure to T-Mobile Network In United States Over A Subset Of Short Code & Long Code.

Resolved Minor
May 23, 2025 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS & MMS delivery delays & failure when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 05/23/2025 06:10AM

We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. This incident has been resolved.

MONITORING about 7 hours ago - at 05/23/2025 04:23AM

We are observing recovery in MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 05/23/2025 03:31AM

We are experiencing SMS & MMS delivery delays & failure when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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