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Outage in Twilio

AccSec US and Canada API Issue

Resolved Minor
May 23, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup Line Type Intelligence [ API] Twilio Lookup Line Type Intelligence [Legacy API] Twilio Legacy Identity MatchAndAttributes Twilio Verify Silent Network Auth Twilio Lookup Identity Match Twilio Lookup SIM Swap

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/23/2025 08:41AM

We are no longer experiencing issue with AccSec - US and Canada API Errors. This incident has been resolved.

MONITORING 11 months ago - at 05/23/2025 06:42AM

We are observing recovery in issue with AccSec - US and Canada API Errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/23/2025 06:13AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/23/2025 06:07AM

Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

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