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Outage in Twilio

Conversational Voice Intelligence Console

Resolved Minor
May 26, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers have identified the issue it is only possible to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Intelligence

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/26/2025 07:17PM

en-US Language issue has been resolved and Conversational Voice Intelligence Services via Console is operating normally at this time.

IDENTIFIED 11 months ago - at 05/26/2025 06:40PM

We are still experiencing the issue of only being able to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 11 months ago - at 05/26/2025 05:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 05/26/2025 05:43PM

Our engineers have identified the issue it is only possible to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

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