Outage in Twilio

SMS Delivery Delays to multiple networks in the US.

Resolved Minor
May 26, 2025 - Started 2 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/27/2025 04:55AM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US. This incident has been resolved.

MONITORING 1 day ago - at 05/27/2025 03:09AM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 05/27/2025 12:56AM

We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 05/26/2025 10:51PM

We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 05/26/2025 09:49PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/26/2025 09:44PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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