Outage in Twilio

On Call Engineers are Investigating an issue with SMS Delivery Delays to Claro Network in Brazil

Resolved Minor
May 27, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 05/27/2025 09:22PM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil.. This incident has been resolved.

MONITORING 1 day ago - at 05/27/2025 06:56PM

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 05/27/2025 05:06PM

We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 05/27/2025 03:45PM

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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