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Outage in Twilio

Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled

Resolved Minor
May 29, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/30/2025 12:10AM

The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

IDENTIFIED 11 months ago - at 05/29/2025 10:47PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 2 hours or whenever we get an update.

IDENTIFIED 11 months ago - at 05/29/2025 09:50PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 11 months ago - at 05/29/2025 08:50PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 11 months ago - at 05/29/2025 07:49PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 11 months ago - at 05/29/2025 06:56PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

INVESTIGATING 11 months ago - at 05/29/2025 05:00PM

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.

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