Outage in Twilio

Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled

Resolved Minor
May 29, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/30/2025 12:10AM

The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

IDENTIFIED 1 day ago - at 05/29/2025 10:47PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 2 hours or whenever we get an update.

IDENTIFIED 1 day ago - at 05/29/2025 09:50PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 1 day ago - at 05/29/2025 08:50PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 1 day ago - at 05/29/2025 07:49PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

IDENTIFIED 1 day ago - at 05/29/2025 06:56PM

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

INVESTIGATING 1 day ago - at 05/29/2025 05:00PM

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.

Be the first to know when Twilio and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook