Outage in Twilio

AccSec Canada API Errors

Resolved Minor
June 08, 2025 - Started about 13 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

Our engineers have identified the issue with AccSec Canada API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup Identity Match Twilio Verify Silent Network Auth Twilio Legacy Identity MatchAndAttributes Twilio Lookup SIM Swap
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 06/08/2025 04:34PM

The issue with the AccSec - Canada API has been resolved, and the service is functioning normally at this time.

MONITORING about 4 hours ago - at 06/08/2025 03:55PM

We have started seeing recovery for the issue with AccSec Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 6 hours ago - at 06/08/2025 01:50PM

We have started seeing recovery for the issue with AccSec Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/08/2025 10:05AM

We continue experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 06/08/2025 08:14AM

We continue experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 06/08/2025 07:18AM

We are experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED about 13 hours ago - at 06/08/2025 06:54AM

Our engineers have identified the issue with AccSec Canada API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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