Outage in Twilio

SMS Delivery Delays to Brisanet in Brazil

Resolved Minor

June 12, 2025 - Started 10 months ago - Lasted about 16 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue of SMS delivery delays to Brisanet in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/13/2025 05:35PM

We are no longer experiencing SMS delivery delays when sending messages to [Carrier Network]. This incident has been resolved.

MONITORING 10 months ago - at 06/13/2025 02:07PM

We are observing recovery in SMS delivery delays when sending messages to Brisanet in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/13/2025 08:04AM

We are experiencing SMS delivery delays to Brisanet in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/13/2025 04:05AM

We are experiencing SMS delivery delays to Brisanet in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/13/2025 02:20AM

We are experiencing SMS delivery delays to Brisanet in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/13/2025 01:28AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/13/2025 01:27AM

We are experiencing SMS delivery delays to Brisanet in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/13/2025 01:21AM

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