Outage in Twilio
Issue Accessing WhatsApp Sender Configuration
Resolved MinorIncident Report
We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."
Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/04/2026 06:07AM
Access issues to the WhatsApp sender configuration page in the Twilio Console have been resolved, and the service is operating normally at this time.
IDENTIFIED
2 months ago - at 02/04/2026 05:50AM
We have identified the issue and are actively working on the fix where customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."
We will provide updates in 4 hours or as soon as more information becomes available.
INVESTIGATING
2 months ago - at 02/04/2026 03:47AM
We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."
Our engineering teams has been engaged and are actively investigating. We will provide updates in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 months ago - at 02/04/2026 02:53AM
We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."
Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.
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