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Outage in Twilio

Elevated 500s Error for Conversations API

Resolved Minor
February 04, 2026 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Conversations

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/04/2026 09:29PM

500s error for has been resolved and Conversations API is operating normally at this time.

MONITORING 2 months ago - at 02/04/2026 07:21PM

We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 2 months ago - at 02/04/2026 07:16PM

The issue causing elevated 500s error for Conversations API has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 02/04/2026 06:20PM

We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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