Outage in Twilio
Sync Core Data Orchestratration Latency Spike
Resolved MinorIncident Report
We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio Flex ConversationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/11/2026 10:38PM
We are no longer seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. This issue is now resolved.
INVESTIGATING
2 months ago - at 02/11/2026 09:00PM
We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 months ago - at 02/11/2026 08:57PM
We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
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