Outage in Twilio

AccSec SNA API High Latency for US Verizon

Resolved Minor

February 12, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our engineering team is investigating an issue causing intermittent SNA API high latency for US Verizon. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Verify Twilio Lookup

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/12/2026 10:37AM

The issue affecting intermittent SNA API high latency for US Verizon has been resolved, and the service is functioning normally at this time.

MONITORING 2 months ago - at 02/12/2026 08:37AM

We have started seeing recovery for intermittent SNA API high latency for US Verizon. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 02/12/2026 06:37AM

Our engineering team is continuing to investigate an issue causing intermittent SNA API high latency for US Verizon. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 02/12/2026 05:43AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/12/2026 05:42AM

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