Outage in Twilio
Multiple Customers In India Were Incorrectly Charged Taxes During the January End of Month Cycle.
Minor
February 12, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 hour ago - at 02/12/2026 02:46PM
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 02/12/2026 12:46PM
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 02/12/2026 11:45AM
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 1 hour or as soon as more information becomes available.
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