Outage in Twilio
Intermittently Flex Agents are Unable to Accept Inbound Voice Calls in Flex
Minor
February 12, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
We are investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Agent DesktopNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
24 minutes ago - at 02/12/2026 03:42PM
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 02/12/2026 01:47PM
We are continuing to investigate this issue.
INVESTIGATING
about 3 hours ago - at 02/12/2026 01:33PM
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 02/12/2026 12:42PM
We are investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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