Outage in Twilio

User Authentication Identity API Errors in Indonesia

Resolved Minor

February 23, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's User Authentication Identity API experienced errors in Indonesia, affecting the Verify Silent Network Auth component for 3.3 hours. Customers in Indonesia were unable to properly authenticate users through the API during this period. The service was restored to normal operation after the team identified and resolved the underlying issue.

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Verify Silent Network Auth

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/23/2026 05:37PM

The incident has been resolved and User Authentication Identity in Indonesia is operating normally.

MONITORING about 2 months ago - at 02/23/2026 03:38PM

We have observed a recovery in User Authentication Identity in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/23/2026 03:21PM

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/23/2026 02:37PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/23/2026 02:23PM

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