Outage in Twilio

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes

Minor

February 25, 2026 - Started about 2 hours ago
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery failures from the United Kingdom to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

MONITORING about 1 hour ago - at 02/25/2026 01:01PM

We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 02/25/2026 12:05PM

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 02/25/2026 11:53AM

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